Workforce management / staffing operations: mobile surface · Field workforce and employees on the move: needing real-time shift management, c…
Field teams and employees needed mobile access for shift check-ins, schedule visibility, and workforce self-service: connected to the same operational data as the web platform.
Operational context
Field workforce and employees on the move: needing real-time shift management, check-ins, and schedule visibility without calling administrators.
The bottleneck
Shift management was inefficient without mobile access: coordinators lacked real-time check-in data and field teams depended on manual communication.
- Inefficient shift management without mobile check-ins
- Field teams disconnected from live schedule changes
- Low mobile adoption blocking self-service workforce access
System limitations
Without a mobile surface tied to the web platform, workforce data stayed stale and coordinators could not act on exceptions in real time.
- No real-time sync between field check-ins and admin dashboards
- Phone-heavy coordination for schedule changes
- Separate shadow processes for mobile workforce access
AI opportunity
Mobile-first workforce operations are a strong fit for voice agents on scheduling calls and push-driven workflow automation for shift confirmations.
- Voice agents for shift confirmation call volume
- Push notifications with human-approved schedule exceptions
- Mobile copilot for field supervisors summarizing team status
Our solution
We delivered the Array Corp mobile app connected to shared workforce data and permissions:
- Real-time shift management and check-ins
- Mobile workforce access for field teams
- Schedule visibility synced with web platform administrators
- Self-service paths for common workforce requests
Results & impact
60%
Operational efficiency improvement
95%
Mobile adoption among workforce
Buyer lessons
- Mobile adoption is a leading indicator for workforce platform ROI
- Real-time check-ins require shared backend: not a standalone app
Ryan Hafer
Director of Software Engineering, Array Corp
Mobile adoption has increased by 95% among our workforce. Real-time check-ins and shift management have improved our operational efficiency by 60%.
Other platform surfaces
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