Workforce management / staffing operations: mobile surface
Field teams and employees needed mobile access for shift check-ins, schedule visibility, and workforce self-service: connected to the same operational data as the web platform.
60%
Operational efficiency improvement
95%
Mobile adoption among workforce
Part of a larger product story. Unified Array Corp case study
The problem
Shift management was inefficient without mobile access: coordinators lacked real-time check-in data and field teams depended on manual communication.
Without a mobile surface tied to the web platform, workforce data stayed stale and coordinators could not act on exceptions in real time.
- Inefficient shift management without mobile check-ins
- Field teams disconnected from live schedule changes
- Low mobile adoption blocking self-service workforce access
- No real-time sync between field check-ins and admin dashboards
- Phone-heavy coordination for schedule changes
- Separate shadow processes for mobile workforce access
What we changed
We delivered the Array Corp mobile app connected to shared workforce data and permissions:
- Real-time shift management and check-ins
- Mobile workforce access for field teams
- Schedule visibility synced with web platform administrators
- Self-service paths for common workforce requests
What changed in the numbers
60%
Operational efficiency improvement
95%
Mobile adoption among workforce
Ryan Hafer
Director of Software Engineering, Array Corp
Mobile adoption has increased by 95% among our workforce. Real-time check-ins and shift management have improved our operational efficiency by 60%.
What this means for you
- Mobile adoption is a leading indicator for workforce platform ROI
- Real-time check-ins require shared backend: not a standalone app
Questions people ask
Shift management was inefficient without mobile access: coordinators lacked real-time check-in data and field teams depended on manual communication.
Array Corp saw 60% operational efficiency improvement, 95% mobile adoption among workforce.
A named person still handles anything that is hard to undo, such as sending a message, changing a record, or making an exception.
Ready for a similar result?
Short assessment
Book a short assessment
We look at one live workflow and tell you whether this pattern fits, before you add another tool.
See if this fits our operationSend a note
Talk through a similar workflow
Tell us about the job your team already does. Use the form at the bottom of this page. No new login.
Talk through a similar workflowHow it works
What we chose to automate
Mobile-first workforce operations are a strong fit for voice agents on scheduling calls and push-driven workflow automation for shift confirmations.
- Voice agents for shift confirmation call volume
- Push notifications with human-approved schedule exceptions
- Mobile copilot for field supervisors summarizing team status
Other parts of this product
Schedules still live in a spreadsheet after you bought the tool?
If field teams skip the official screen, we can look at putting schedules and timesheets in the job they already do, the way we did for Array Corp.
RELATED WORK
Related case studies, services, and guides
Staffing and Workforce Operations
Learn moreWe retrofit AI into workforce management software: scheduling, time tracking, payroll-adjacent workflows, and multi-tenant client variants. Voice agents, staffing workflow automation, and recruiter copilots land inside your platform with permissions, audit trails, and human in the loop controls. Array Corp is production proof: 1,000+ employees managed while the platform was modernized and AI integrated.
Operational AI Workflow Automation
Learn moreGoverned workflow automation for staffing, HR, healthcare, and dispatch. Remove manual bottlenecks while keeping operators in control.