Workforce management / staffing operations: web platform
Array Corp needed a single web platform to manage global workforce operations: scheduling, employee records, and operational dashboards: without fragmented admin processes across locations.
1,000+
Employees managed globally
Part of a larger product story. Unified Array Corp case study
The problem
Array Corp managed 1,000+ employees globally without a centralized workforce system: administrators lacked real-time visibility across locations.
Legacy web tooling could not scale to global workforce volume or provide the permissions model operators needed.
- Fragmented employee and scheduling data across regions
- No unified operational dashboard for workforce coordinators
- High manual effort for admin reporting and workforce access
- Administrators handled workforce access manually
- Scheduling changes lacked real-time visibility for coordinators
- No shared data layer with mobile and kiosk surfaces
What we changed
We built the Array Corp web platform as the operational hub for global workforce management:
- Centralized workforce management with real-time insights
- Global employee records and scheduling visibility
- Shared backend permissions model for mobile and kiosk surfaces
- Operational dashboards for coordinators and administrators
What changed in the numbers
1,000+
Employees managed globally
Real-time
Workforce insights across locations
Ryan Hafer
Director of Software Engineering, Array Corp
The web platform has transformed our global operations. We now manage 1,000+ employees seamlessly across multiple locations with real-time insights.
What this means for you
- Web platform is the operational hub: mobile and kiosk extend access, not replace core data
- Global workforce SaaS needs permissions before automation layers
Questions people ask
Array Corp managed 1,000+ employees globally without a centralized workforce system: administrators lacked real-time visibility across locations.
Array Corp saw 1,000+ employees managed globally.
A named person still handles anything that is hard to undo, such as sending a message, changing a record, or making an exception.
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What we chose to automate
With a centralized web platform in place, coordinators can adopt copilots for workforce summaries and workflow automation for high-volume approval paths.
- Copilots summarizing workforce status for administrators
- Workflow automation for scheduling exceptions and approvals
- Voice agent handoffs from phone-heavy scheduling workflows
How the pieces fit together
The web platform serves as the system of record for workforce data consumed by mobile and kiosk surfaces: one permissions model, multiple access points.
- Multi-tenant RBAC for administrators and regional coordinators
- API layer shared with mobile check-in and kiosk self-service
- Phased rollout per location without disrupting live operations
Other parts of this product
Schedules still live in a spreadsheet after you bought the tool?
If field teams skip the official screen, we can look at putting schedules and timesheets in the job they already do, the way we did for Array Corp.
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