Workforce management / staffing operations: web platform · Administrators and workforce coordinators managing 1,000+ employees globally: re…
Array Corp needed a single web platform to manage global workforce operations: scheduling, employee records, and operational dashboards: without fragmented admin processes across locations.
Operational context
Administrators and workforce coordinators managing 1,000+ employees globally: requiring centralized visibility, permissions, and real-time workforce data.
The bottleneck
Array Corp managed 1,000+ employees globally without a centralized workforce system: administrators lacked real-time visibility across locations.
- Fragmented employee and scheduling data across regions
- No unified operational dashboard for workforce coordinators
- High manual effort for admin reporting and workforce access
System limitations
Legacy web tooling could not scale to global workforce volume or provide the permissions model operators needed.
- Administrators handled workforce access manually
- Scheduling changes lacked real-time visibility for coordinators
- No shared data layer with mobile and kiosk surfaces
AI opportunity
With a centralized web platform in place, coordinators can adopt copilots for workforce summaries and workflow automation for high-volume approval paths.
- Copilots summarizing workforce status for administrators
- Workflow automation for scheduling exceptions and approvals
- Voice agent handoffs from phone-heavy scheduling workflows
Our solution
We built the Array Corp web platform as the operational hub for global workforce management:
- Centralized workforce management with real-time insights
- Global employee records and scheduling visibility
- Shared backend permissions model for mobile and kiosk surfaces
- Operational dashboards for coordinators and administrators
Architecture changes
The web platform serves as the system of record for workforce data consumed by mobile and kiosk surfaces: one permissions model, multiple access points.
- Multi-tenant RBAC for administrators and regional coordinators
- API layer shared with mobile check-in and kiosk self-service
- Phased rollout per location without disrupting live operations
Results & impact
1,000+
Employees managed globally
Real-time
Workforce insights across locations
Buyer lessons
- Web platform is the operational hub: mobile and kiosk extend access, not replace core data
- Global workforce SaaS needs permissions before automation layers
Ryan Hafer
Director of Software Engineering, Array Corp
The web platform has transformed our global operations. We now manage 1,000+ employees seamlessly across multiple locations with real-time insights.
Other platform surfaces
RELATED SERVICES & RESOURCES
Related services & resources
Staffing and Workforce Operations
Learn moreWe retrofit AI into workforce management software: scheduling, time tracking, payroll-adjacent workflows, and multi-tenant client variants. Voice agents, staffing workflow automation, and recruiter copilots land inside your platform with permissions, audit trails, and human in the loop controls. Array Corp is production proof: 1,000+ employees managed while the platform was modernized and AI integrated.
SaaS Modernization and AI Retrofit
Learn moreModernize legacy SaaS platforms without full rewrites: framework upgrades, permission cleanup, and AI enablement layers. Extend platform lifespan with operational AI.
Modernize workforce operations with governed automation
Book a workflow assessment for staffing and workforce SaaS platforms.